
Responding to Online Attackers
There are many types of online attacks and it can be challenging for journalists and newsrooms to know when to respond. Journalists used to be advised not to interact with online harassers but this can create a feeling of being silenced, especially when targeted by smear campaigns. Newsrooms should set out clear guidance for journalists on how and when to respond.
Next Steps
Understanding attackers and their tactics
Having an understanding of who the attackers may be and what tactics they are using can help journalists and newsrooms decide whether to respond or not.
Create policies for when and how to respond to online attacks
Unclear policies around social media use and how and when to respond to online attacks can cause problems for both journalists and newsrooms. Clear guidance is needed, especially for journalists who are targeted by smear campaigns. Advice on policy creation can be found below.
Public statements of support
For journalists that are targeted by misinformation or smear campaigns, having an official statement of support from the newsroom that can be pinned at the top of their social media site can be helpful. Consult with the journalist about the statement of support and the content that could be included.
Share With Your Network
Additional Resources
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International Press Institute
Detailed protocols on everything from reporting harassment to providing public statements of support.
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International Press Institute
Considerations for newsrooms on when to issue a public statement of support.
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International Press Institute
Detailed guidance on content moderation and protecting journalists.
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International Press Institute
Guidance and video content for newsrooms on responding to smear campaigns.
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PEN America
Guidance on responding to online harassment.
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The IWMF and PEN America
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The IWMF and Free Press Unlimited’s Totem
A detailed look at trolls and trolling behaviour. The course also provides practical guidance on how to better protect against attacks, including how to document abuse. Available in English, Spanish (español), French (français), and Arabic (عربى).